The Paashè Guide
Our Promise
Returns, warranty, and what happens if something goes wrong, plainly stated.
Still wondering? Write to us. Ankita or Anjali will reply within a day.
Returns & Exchanges
Ready-made pieces may return within 14 days of arrival, unused, unwashed, in original packing. Exchanges follow the same window. Commissioned pieces are woven once, for one room, and cannot return; they are covered instead by the warranty below.
The Craftsmanship Warranty
Five years against manufacturing defects: unravelling, seam failure, backing separation. Honestly excluded: normal wear, sun-softening, moisture damage, and the gentle change of tone that is a natural fibre's way of growing old.
Payments
Cards, UPI, net banking, and international transfers. Refunds return by the original method within 7 to 10 working days. GST invoices are issued for business clients on request.
If something goes wrong
Write to hello@paashe.in. A founder reads every dispute personally. If we cannot agree, Indian law and Jaipur jurisdiction govern, but in ten years of weaving, tea has resolved more than clauses.
Three quick answers
Yes, counted from the day the rug arrives, not the day it ships.
It stays with the rug, not the owner. Heirlooms should carry their promises with them.
For commissions, yes, half to begin the loom, half before dispatch.